Privacy Policy

1. Introduction

Indian Valley ("we", "our", or "us") operates the Indian Valley mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information — name, email address, phone number, and delivery address when you create an account.
• Order Information — details of the food items you order, order preferences, special instructions, and order history.
• Payment Information — payment card details are collected and processed securely by our third-party payment processor. We do not store full card numbers on our servers.
• Communications — any messages, feedback, or support requests you send to us.

2.2 Information Collected Automatically

• Device Information — device type, operating system, unique device identifiers, and mobile network information.
• Usage Data — pages viewed, features used, time spent in the App, and interaction patterns.
• Location Data — with your permission, we may collect your device's approximate location to provide delivery estimates and locate our nearest branch.
• Push Notification Tokens — if you opt in to push notifications, we collect your device token to send order updates and promotional messages.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your food orders.
• Create and manage your account.
• Operate our loyalty and rewards programme.
• Send order confirmations, updates, and delivery notifications.
• Improve and personalise your experience within the App.
• Respond to your enquiries and provide customer support.
• Send promotional offers and marketing communications (with your consent).
• Detect, prevent, and address fraud or technical issues.
• Comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share your data with:

• Service Providers — third-party companies that assist us in operating the App, processing payments, delivering orders, or analysing usage (e.g. payment processors, analytics providers).
• Legal Requirements — if required by law, regulation, legal process, or governmental request.
• Business Transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred.

5. Third-Party Services

The App may use the following third-party services that collect information:

• Firebase (Google) — for authentication, analytics, and push notifications.
• Stripe — for secure payment processing.

Each third-party service has its own privacy policy governing the use of your information. We encourage you to review their policies.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements. Order history is retained for a period of 24 months after the date of the order.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (TLS/SSL), secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your personal data ("right to be forgotten").
• Restriction — request restriction of processing of your data.
• Portability — request transfer of your data in a structured, machine-readable format.
• Objection — object to processing of your data for direct marketing purposes.
• Withdraw Consent — withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 12.

9. Children's Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

10. Push Notifications

We may send you push notifications regarding your orders, promotions, and other updates. You can opt out of receiving push notifications at any time by adjusting the notification settings on your device.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the App and updating the "Effective date" at the top of this page. Your continued use of the App after any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: